Database problems

The Microsoft Access JET Engine 4.0 should be automatically installed for you as part of the InstallShield installation of this application or as part of your Windows 2000 installation.  If you experience difficulty with SoftTouch accessing its database, you will need to install Microsoft Access, Windows 2000 or any other software containing the Microsoft Access JET Engine, such as Microsoft Office 97. Microsoft Access JET 4.0 is required for the operation of this program.

If the application starts to execute and then terminates immediately without any notice, check to make sure the SoftTouch.mdb database file does not have its READ ONLY attribute set.

Hardware driver issues

SoftTouch requires certain Dialogic .DLLs to be present before it will run. The InstallShield installation of this software includes the “minimum files” required in order to run the program without hardware. Before running SoftTouch with hardware, you must remove (delete or move to a sub-directory) the “minimum files” from the C:\SoftTouch directory and install the full Dialogic 5.1.1 driver installation. The Dialogic 5.1.1 drivers are available by contacting support. The files that must be removed are:

dlgcatf.dll

dlreg.dll

libdtimt.dll

libdxxmt.dll

libsrlmt.dll

ndi.dll

When you run SoftTouch for the first time with hardware and associated drivers installed, your Dialogic cards will be detected and channels configured automatically. You are required to configure SoftTouch for the hardware, however, before installation of hardware channels can be successful. See “Configuring SoftTouch with hardware” for more information.

If you see the following window popup, required Dialogic drivers are not being found and you should verify that either 1) the above mentioned .dll files are located in the SoftTouch directory or 2) you have installed Dialogic 5.1.1. If you are still having problems, you should contact support.

Voice prompts

If the voice prompts were not included with your InstallShield installation, you will need to download them.  Although you can use the console features without voice prompts, you will not be able to use the online portion of this application, which is what you are really interested in.