1. The system will check each account when the system comes up to see if it has been deleted or needs to be purged due to inactivity (configurable number of days – see options 920-921).  You can press the Cancel button that will appear in the window if you do not want to wait for the process to complete.  

Note: New subscriber account #s are assigned by either determining the lowest unused account #s (this list is calculated during the "checking account" phase), or by assigning the next account # in order.  If you cancel the "checking" process and the system runs out of re-usable accounts, the next highest account will be used.  Although not a problem, this will cause your account #'s to grow at a faster rate than they might normally.

2. SoftTouch uses Microsoft Access as its database engine.  The database is located at "C:\SoftTouch\tables\SoftTouch.mdb".  

3. There are several "hidden" features when calling the system:

System Operators Only:

You can press the "8" key while in the personal options menu to approve ads.  Although the system will give you an opportunity to approve ads when you logon (if necessary), you can always use this option to approve ads if already logged in.

Pressing "9" while listening to an ad to approve will approve the ad.  Of course, you can always hit "7" to delete the ad if you wish.

Pressing "9" while listening to all ads (standard ad browse mode) will delete the ad.  There may be times when you want to go back and remove a previously approved ad.

No account login necessary:

Entering "0000" at the logon prompt (where you normally type in your account #), followed by the reboot or restart sequence will activate one of those features. See the “System-2” tab in the “configuration Wizard” or modify options 823-824 in the “Configuration Screen”. You will be played a prompt indicating a reboot or restart is underway.  In all cases, you will be disconnected once you enter “0000” as a security measure. Pick your reboot and restart sequences carefully so they are not easy to guess.

4. Directories and files used:

SoftTouch will install itself into the directory C:\SoftTouch

In the root C:\SoftTouch directory will be the following files:

SoftTouch.exe - the main executable

SoftTouchBackup.exe - custom data backup application

SoftTouchReboot.exe - custom reboot application

softtouch.ico - icon for the application

dlgcatf.dll – dialogic driver file

dlreg.dll – dialogic driver file

libdtimt.dll – dialogic driver file

libdxxmt.dll – dialogic driver file

libsrlmt.dll – dialogic driver file

ndi.dll  – dialogic driver file

Under SoftTouch will be several directories and sub-directories:

C:\SoftTouch\Logs

Numerous "logs" are generated and added to on a daily basis:

CALLERID.TXT - contains a record of each call received (if enabled) - this file is a backup to the caller-id table contained within the SoftTouch database.

ACTIVITY.TXT - keeps a record of each logon, logoff and signup on the system.  For logons and logoffs, the number of credits and/or days, as well as the billing class are stored.  This information can be useful in cases where members dispute system usage.  The caller's sex and password are also stored during signup.

DUPS.TXT - during signup, keeps a record of accounts with duplicate caller-id phone numbers as another account on the system. The phone number and account # are stored.

CCRECORDS.TXT - this file contains the billing information necessary for you to charge caller credit cards if they make online purchases of credits or days.  Information is stored in comma delimited, " " format as follows:

"Merchant ID", "Pending Authorization”, “Credit Card Number”, “Expiration Date", "Name", "Dollar Amount", "Billing Zip Code", "Account# System-Name CallerID-PhoneNumber", "CallerID-Name"

Merchant ID - from Wizard "System-2" tab

"Pending Authorization" - these words appear exactly as shown

Credit Card Number - will be the credit card number entered. 13, 16 or xx digits long

Expiration Date - 4 digit month-year

"Name" - appears exactly as shown.  This field is available for you to enter the customer's name.  Although the system does have a "name" field available in the “Subscriber Screen”, it is not likely to be filled in before a person makes a purchase, and therefore is not completed here.  The caller will be asked to speak and spell their name during the credit card purchase procedure. See the "Voice" section below for information on where to retrieve the recordings.

Dollar Amount - this will be the amount pre-configured for the "package" the caller purchased.

Billing Zip Code - the caller will enter their 5 digit billing zip code during the purchase.

Account# System-Name CallerID-PhoneNumber - the caller's account # (4 digit), the name of your system (as configured in the "System Details" tab of the Wizard, and the phone # that showed up on caller-id (if available) will be stored as one field with spaces between each item.  This field is meant to be used in a "notes" field within your credit card billing application.

CallerID-Name - the caller's name as it appeared on caller-id (if available).

C:\SoftTouch\Tables

SoftTouch.mdb – database file for system.

menutree.txt – menu tree file for the system’s “main menu”, “personal options menu”, as well as any “Connection Point” applications.

C:\SoftTouch\Voice

In the root "voice" directory, you will find all the system prompts. Most prompts are numbered beginning at 0 and going through 300+. A few prompts are not numbered. See our web site’s "Learning Center" for an up-to-date list of prompts.

Voice\ads - user ads are stored here by ad number.

Voice\private - voice mail is stored here by message number.

Voice\leave - feedback for the sysop is stored here by message number.

Voice\postcards - postcards are stored here.

Voice\signups - each signup's voice recording for name and date of birth are found here in the format "A####.wav".  #### is the caller's new account number.

Voice\declines - each time a conference chat is declined and a recording is made, it is stored here in the format "A####.wav". #### is the account number of the person who initiated the conference request and was declined.

Voice\out-dials - out-dial announcement greetings are stored here in the format "A####.wav". #### is the account number of the person initiating the out-dial.

Voice\ccpayments - credit card purchase recordings are stored here in the format "A####.wav". #### is the credit card number and may be as many as 16 digits.

Voice\invitations – for future use

Voice\Language1 – Alternate language voice files for use with configuration option 949.

Voice\Language2 – Alternate language voice files for use with configuration option 949.

Voice\Language3 – Alternate language voice files for use with configuration option 949.

Voice\Set1 – Alternate language voice files for use with configuration options 900-908.

Voice\Set2 – Alternate language voice files for use with configuration options 900-908.

Voice\Set3 – Alternate language voice files for use with configuration options 900-908.

Voice\Set4 – Alternate language voice files for use with configuration options 900-908.