Softworks International - Phone Chat, Auto Attendant and Classifieds

Frequently Asked Questions (FAQs)

The following FAQs are intended for our phone dating (phone chat) analog and ISDN customers only.

Please see our complete list of FAQs here.

Q. How can I get a better idea of how SoftTouch works?

A. There are several ways to learn more:

Call a live system at 574-674-5683. You will be able to see how the service works. Keep in mind you can customize many aspects of the service, such as audio prompts, in order to suit your needs.
Phone dating trial versions are available for download.
You can also see a list of features as well as a walk-thru of SoftTouch here.
Read our article Phone Dating Basics!
View our "System Diagrams".

Q. How does SoftTouch licensing work?

A. Licensing for SoftTouch allows a certain number of people to call and use your system at the same time. You can purchase licensing for 4, 8, 16, 32 or more callers. When you first start your system, you will need less licensing. You can purchase additional licensing later as your service becomes busier with callers.

For example, if you want 50 people to be able to call and chat, exchange voice mails, or browse ads at the same time, you would need at least enough licensing for 50 people.

Q. Is licensing a one time cost?

A. Yes.

Q. Is financing available?

A. Yes. For the software costs only. Hardware is not financed.

Q. How much does SoftTouch cost?

A. Please contact our sales department for a quote. We will try to tailor your quote to your needs.

Q. What are the various costs involved to start a new system?

A. You should consider these costs:

phone service (either phone lines or T1s/E1s)
a suitable computer
Dialogic analog or digital hardware
software licensing costs
internet connection

Q. How long have you been in the phone dating business?

A. We have been selling SoftTouch for more than 8 years. We are a Florida Corporation.

Q. What type of computer do I need to have in order to use SoftTouch?

A. Practically any computer with either ISA or PCI motherboard slots will do. If you are going to run a larger system in an area with a bigger population, a faster computer would be recommended.

Q. What type of hardware is needed for SoftTouch?

A. If you are using regular phone lines, you will need analog hardware. If you are using T1s, E1s, or ISDN PRI service, you will need digital hardware. See our Dialogic sales area.

Q. Which type of hardware is right for me?

A. That depends. If you are going to want more than 16 callers to be able to use your system at the same time, you will want to go with digital hardware. Otherwise, analog is probably right for you.

Q. What type of hardware would you suggest for using with SoftTouch with T1s/E1s or ISDN?

A. The Dialogic D/240SC-T1 (revision 2 or 3) is recommended for systems using T1s (ISDN) lines in the United States and Canada. This card is highly reliable, is available at very reasonable used prices on Ebay, and is easy to setup and configure. This is an ISA board.

The Dialogic D/300SC-2E1 and D/600SC-2E1 models are needed for E1 service in many European and Asian countries. These handle 30 and 60 callers each respectively. These are both ISA boards.

Q. How much does a T1/E1 or ISDN PRI service cost?

A. This will vary by your phone company, area and individual circumstances. We can help you obtain quotes if you need assistance.

Q. How many callers does a T1/E1 or ISDN PRI line support?

A. 23 or 24 depending on the type of service for T1s (US and Canada). E1s support 30 callers each (Europe and Asia).

Q. What type of hardware would you suggest for using with SoftTouch for regular analog phone lines?

A. Purchase either the D160SC-LS (16 ports) or D41ESC (4 ports). These are both ISA cards.

Q. How much does the Dialogic voice hardware cost?

A. Prices vary but are generally $300-$600 depending on the model.

Q. Does the demo work with digital hardware?

A. No. Analog hardware only.

Q. Do you sell SoftTouch turn-key?

A. Yes. We can provide turn-key solutions. We can ship a ready-to-go system to you pre-configured that includes the computer, all required hardware and configured software. Current computer models include 2.xx+ ghz processors with 3 ISA and 4 PCI slots. It's a fully-loaded server with all the power you will need. Pricing is under $1,000 (as of 12-09-07).

Q. What operating systems are supported?

A. Windows NT, 2000 and 2003 are generally supported. It may be possible to use XP but it's not recommended.

Q. Do you support VoIP (voice over IP)?

A. Yes. Please see our voIP FAQs here.

Q. Do you support languages other than English?

A. Yes. You can record your system's voice prompts in any language you wish.

Q. Does SoftTouch have bi-lingual support?

A. Yes. There are several ways to accomplish bi-lingual support in SoftTouch.

Q. Does your phone dating service support phone chat as well as browsing ads?

A. Yes. Phone chat and browsing ads are just a few of the many features of SoftTouch. Users can chat with one another one-on-one. In addition, users can record up to three unique ads for others to listen to.

Frequently Asked Questions (FAQs)

Getting Started

Hardware & Phone Service

Miscellaneous

Q. How can I get a better idea of how SoftTouch works?

A. There are several ways to learn more:

Call a live system at 574-674-5683. You will be able to see how the service works. Keep in mind you can customize many aspects of the service, such as audio prompts, in order to suit your needs.

Phone dating trial versions are available for download.

You can also see a list of features as well as a walk-thru of SoftTouch here.

Read our article Phone Dating Basics!

View our "System Diagrams".

Q. How does SoftTouch licensing work?

For example, if you want 50 people to be able to call and chat, exchange voice mails, or browse ads at the same time, you would need at least enough licensing for 50 people.

Q. Is licensing a one time cost?

A. Yes.

Q. Is financing available?

A. Yes. For the software costs only. Hardware is not financed.

Q. How much does SoftTouch cost?

A. Please contact our sales department for a quote. We will try to tailor your quote to your needs.

Q. What are the various costs involved to start a new system?

A. You should consider these costs:

phone service (either phone lines or T1s/E1s)

a suitable computer

Dialogic analog or digital hardware

software licensing costs

internet connection

Q. How long have you been in the phone dating business?

A. We have been selling SoftTouch for more than 8 years. We are a Florida Corporation.

Q. What type of computer do I need to have in order to use SoftTouch?

A. Practically any computer with either ISA or PCI motherboard slots will do. If you are going to run a larger system in an area with a bigger population, a faster computer would be recommended.

Q. What type of hardware is needed for SoftTouch?

A. If you are using regular phone lines, you will need analog hardware. If you are using T1s, E1s, or ISDN PRI service, you will need digital hardware. See our Dialogic sales area.

Q. Which type of hardware is right for me?

A. That depends. If you are going to want more than 16 callers to be able to use your system at the same time, you will want to go with digital hardware. Otherwise, analog is probably right for you.

Q. What type of hardware would you suggest for using with SoftTouch with T1s/E1s or ISDN?

A. The Dialogic D/240SC-T1 (revision 2 or 3) is recommended for systems using T1s (ISDN) lines in the United States and Canada. This card is highly reliable, is available at very reasonable used prices on Ebay, and is easy to setup and configure. This is an ISA board.

The Dialogic D/300SC-2E1 and D/600SC-2E1 models are needed for E1 service in many European and Asian countries. These handle 30 and 60 callers each respectively. These are both ISA boards.

Q. How much does a T1/E1 or ISDN PRI service cost?

A. This will vary by your phone company, area and individual circumstances. We can help you obtain quotes if you need assistance.

Q. How many callers does a T1/E1 or ISDN PRI line support?

A. 23 or 24 depending on the type of service for T1s (US and Canada). E1s support 30 callers each (Europe and Asia).

Q. What type of hardware would you suggest for using with SoftTouch for regular analog phone lines?

A. Purchase either the D160SC-LS (16 ports) or D41ESC (4 ports). These are both ISA cards.

Q. How much does the Dialogic voice hardware cost?

A. Prices vary but are generally $300-$600 depending on the model.

Q. Does the demo work with digital hardware?

A. No. Analog hardware only.

Q. Do you sell SoftTouch turn-key?

Q. What operating systems are supported?

A. Windows NT, 2000 and 2003 are generally supported. It may be possible to use XP but it's not recommended.

Q. Do you support VoIP (voice over IP)?

A. Yes. Please see our voIP FAQs here.

Q. Do you support languages other than English?

A. Yes. You can record your system's voice prompts in any language you wish.

Q. Does SoftTouch have bi-lingual support?

A. Yes. There are several ways to accomplish bi-lingual support in SoftTouch.

Q. Does your phone dating service support phone chat as well as browsing ads?

A. Yes. Phone chat and browsing ads are just a few of the many features of SoftTouch. Users can chat with one another one-on-one. In addition, users can record up to three unique ads for others to listen to.