Credit Posting Screen

When you press one of the credit buttons on the "Subscriber Screen", the following screen will be displayed:

You can manually fill in the “Dollars”, “Credits” and “Days” fields yourself or you can double click on one of the payment “packages”.

Note:

Double clicking on any of the "packages" will fill the screen fields in for you, thus avoiding mistakes. In addition, if you choose a "package" instead of entering the information manually, the "Bill Method Switch" box at the bottom will change to Monthly, Per Minute or Per Action automatically, causing the subscriber's account to be changed at the same time.

Note: The Dollars field is not required for FREE transactions, although it is suggested you use it so you can keep track of the "value" of any free credit a person has received.

You will never fill in both the “Credits” and “Days” fields in the same transaction. You will notice if “Days” are populated with a non-zero value, the “Credits” field will be equal to “0”. The opposite is also true.

Note: For more technical users, you can modify the pre-set credit options in the SoftTouch database. The values are located in a table called “FNCCPayment”.

When posting a PAID transaction, the “Payment Type” field can be selected as:

• Pre-pay: cash payment was made
• Credit Card: credit card payment was made
• Net 15, 30, 60: apply net 15, 30 or 60 terms to the payment
• Payment Recv: post payment for a previously posted net 15, 30 or 60 payment
• Charge/Write off: write-off a payment for a previously posted net 15, 30 or 60 transaction not received or that will never be received.

You can fill in any notes in the “Notes” field.

The “Bill Method Switch” field allows you to switch the billing method for the account as part of the payment transaction to:

• Don’t Change: bill method for account is not changed with the payment.
• Per Message: only used when you fill in the “credits” field rather than the “days” field. Callers are charged by the message (voice mail, ad, etc.). See the “configuration Wizard” to set these charges.
• Minute: only used when you fill in only the “credits” field rather than the “days” field. Callers are charged by the minute from the time they logon until they hangup.
• Monthly: only used with the “days” field. In this case, “Monthly” is used to indicate anywhere from 1+ days.
• Exempt: no credit is required for this caller and they can use all system features without restriction.
• System Operator: this account is now a system operator.
• Suspended 1-3: Account can no longer logon.

You can press the  button for additional information.

» Go to "Subscriber Screen".

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